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NEW Deposit, Cancellation & No Show Policies
Park City Moving Company values a mutually trustful and ethical relationship with all of our customers and employees. We have previously never had to charge customers reservation deposits. We have simply required a common courtesy on the customer’s behalf to give us an ADVANCED notice of cancellation or rescheduling. Unfortunately, since the pandemic began, many small businesses in Utah have experienced a sharp rise in last minute cancellations and even “no-shows”. These last minute cancellations cause us to accrue costs that we are not capable of covering for an extended period of time. Lost opportunities, paid wages and fuel are all examples of those losses that we experience when customers choose not to move at the last minute or don’t open the door upon arrival. Thank you for letting us do the lifting!
Reservation Deposits
A 25% deposit is required for each move. After a reservation request is received, our agent will email you a deposit invoice to submit a one-time payment in order to secure your moving date. Deposit amounts will be determined based on your total estimated move. Deposits are fully refundable, as long as cancellation notice is submitted in writing 72 hours before the actual move.
Cancellations
In order to receive a full refund of your reservation deposit please submit a cancellation request in writing by at least 72 hours before the actual moving date.
Re-Scheduling
We strive to provide flexibility to our customers. Re-scheduling requests are honored following a phone call conversation with the scheduling coordinator 72 hours before the move, and subject to crew availability and pricing changes.
No-Show Policy
Once the deposit has been collected and the moving contract is signed, we commit our movers to show up prepared to work. In the event our movers are not met at the door, or they arrive and the customer is not ready to move, 100% of a minimal quote amount will be billed to your credit card.